A Diversion: On Berryman

Berryman’s “Despair,” Matins,” “Sext,” and “Compline”: Explications The task of beginning to understand John Berryman, as with any poet, allows for a multitude of possibilities, of directions in which understanding might be taken. But certain poems point to particular things: “Despair,” “Matins,” “Sext,” and “Compline,” as a small selection, direct me (at least, I see … Continue reading A Diversion: On Berryman

Customer Service

Last week, I experienced two drastically different consumer transactions. The tone of customer service played a large role in both. In one instance, I had been left cautiously ... we'll just say not pessimistic. The second instance won me over yet again as a customer for life. The key thing here is that customer service … Continue reading Customer Service