Customer Service

Last week, I experienced two drastically different consumer transactions. The tone of customer service played a large role in both. In one instance, I had been left cautiously ... we'll just say not pessimistic. The second instance won me over yet again as a customer for life. The key thing here is that customer service … Continue reading Customer Service

Seeing Green

I wish I could say we have the last of the cold weather for the year behind us, but spring-like temperatures during the day will be giving way to sheet or blanket weather temperatures at night through the weekend. Hopefully it won't freeze! I am waiting to see this legendary wildflower season that has been … Continue reading Seeing Green